The best way to reach us with the fastest response time is to drop us a note at info@platagrocery.com. However, if you would prefer to leave us a voicemail please call +1 718-684-9353.
Once your order has been placed and you have completed your payment, your order will be processed and packed as soon as possible, normally in one business days. Once your order has been marked as shipped in our system, you will be sent an email. Once you open the email, it will look very similar to your initial order acknowledgement email except this second or new email will also contain the tracking number USPS service and the date it was shipped. Second, you should also receive an email from USPS with the tracking number. If you have not received either of these emails that means your order hasn’t shipped yet.
US Postal Service
Even with our expert packing processes, damage does occur in rare circumstances. If your purchase has been damaged, please take pictures of the box, its contents and email to customer service at info@platagrocery.com. Upon receipt of the pictures, we will quickly investigate and either refund your payment or ship a replacement.
Contact US Postal Service first and ask them to determine if they can find your package. If they are unable to determine its whereabouts, please contact customer service at info@platagrocery and we will assist in the process.
Yes, We do. We are at 3105 24th Avenue 11102, Astoria, New York
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